Terms & Conditions
Agreement: Terms and Conditions of Hire
of Serviced Accommodation
These terms and conditions of business are a contract between ‘us’ (the managing agent) and ‘you’ the person making the booking including all adult members of your party who will be staying in any of our houses or apartments (the client or guests).
1. Scope
1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest, nor to create the relationship of landlord and tenant between Belton-Beauvais Ltd and either the client or guests. Neither the client nor guests will be entitled to any tenancy, or any assured shorthold, or assured tenancy, or to any statutory protection under the housing act 1988, or to any other statutory security of tenure now or upon the determination of this agreement.
1.2 Rates are set for the agreed period of accommodation, and are subject to change without notice.
1.3 VAT is charged as appropriate once the managing agent is registered for VAT.
2. Agreement for Occupation
2.1 Belton-Beauvais Ltd permit the client and guests to occupy the property, such occupation being the being by the guest personally only and to use the owners furniture and effects for the accommodation period. All visitors to the accommodation are the responsibility of the client or guests.
2.2 You must be 18 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.
2.3 We reserve the right to refuse to accept any booking for whatever reason.
2.4 You may arrive at your accommodation after 2pm on the start day of your booking and, unless otherwise agreed, you must leave by 10 am on the last day. If you fail to arrive by midnight on the on the day of your start date and do not advise us of a late arrival we may treat the booking as being cancelled by you.
2.5 If you want to increase your length of stay then we will do everything possible subject to availability of accommodation to find something suitable for you. It must be borne in mind that this may not always be possible.
2.6 The accommodation of children under the age of 12 must be agreed by prior arrangement.
2.7 Although accommodation and location are agreed in advance, the exact house or apartment cannot be guaranteed prior to arrival.
2.8 If the number of occupants in your accommodation exceeds the amount of occupants stated in your booking, we reserve the right to charge for additional occupancy, or to move the extra occupants to another property and charge for additional apartments or houses, or request that the extra occupants vacate the property.
2.9 If the number of people permitted to occupy an apartment or house is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or houses, or request the excess occupants to vacate the property.
3. Paying for your Accommodation
3.1 The client or guest will pay to the managing agent:-
3.2 Cleared funds must be received 14 days before your arrival date and then the total cost of the accommodation and of any deposit requested, will become payable immediately in full. All accommodation prices advised to you are inclusive of all booking fees.
3.3 Should payment not reach us within the required time, we reserve the right to cancel any bookings made and any deposit paid will be forfeit.
3.4 If the client fails to pay the managing agent any sums that are payable under this agreement when due, the client or guests will pay Belton-Beauvais Ltd, on demand, interest on the unpaid sum in accordance with the Late Payment of Commercial Debts (interest) act 1998 (as amended) from the date payment is due until Belton-Beauvais Ltd receives payment in full cleared funds both before and after any judgement.
3.5 A deposit covering breakages and damages is required. This may be charged at the time of booking, or charged at the time of paying for the accommodation or any other time. The deposit is NOT applied towards payment for the accommodation. Unless charges are made from the deposit clients or guests will receive the deposit in full and it will be actioned to be refunded within 7 days after your stay. If there are any charges due from your deposit, we reserve the right to action the release of the remainder of your deposit after an appropriate person has had adequate time to inspect the property and assess the costs of any damage or missing items. You can see a list of charges and costs for damaged or missing items at the end of this document, and the information is also contained in the guest book at the property of your accommodation during your stay, and our charges are based on that information that is provided therein.
You will not be charged if:
3.7 We expect the house or apartment to be left in a reasonable state on departure. If, at our discretion additional cleaning or tidying or moving of furniture back to original places is required on departure, the cost of this will be charged and may be deducted from the return of your deposit. A list of charges for such eventualities can be seen in the guest book placed in the property of your accommodation, or in this document.
3.8 From the 1st july 2007 the UK legislation provides that smoking is not permitted in serviced accommodation. Smokers should vacate the building should they wish to smoke.
3.9 Where there is evidence of guests smoking within the house or apartment, we reserve the right to charge £100 for specialist cleaning.
3.10 Falsified bookings. Any booking obtained under false pretence will be subject to forfeiture of advance payment and deposit and will not be permitted to obtain keys, nor to check in.
3.11 Pets are not allowed in the properties at any time, except by prior written permission.
4. Cancellation or changes to your booking by us.
4.1 In the unlikely event that we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible we will offer alternatives but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
4.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these conditions ‘force majeure’ means any events or consequences thereof which could not have been reasonably avoided by us, even with the exercise of all due care. Such events may include war, or threat of war, civil strife, terrorist activity, industrial dispute, natural or manmade disaster, fire, adverse weather conditions, and all similar events outside of our control.
5. Cancellation or changes to your booking by you.
5.1 If you wish to alter your booking we will use our best efforts to accommodate your requirements. If the work involved to make the changes is significant, we reserve the right to charge an amendment fee to cover the necessary administrative costs incurred.
5.2 If your booking is cancelled up to 14 days before your date of arrival, no fee will be charged, except if it is stated any different at the time of booking - for example, a non-refundable booking.
5.3 If your booking is cancelled within 14 days of your arrival date the total price of the reservation will be charged.
5.4 No refunds will be made for any number of non-arrivals of clients and guests.
6. Death, Personal Injury or Loss of Property
6.1 We shall have no liability to you for the death or personal injury to you or any members of your party, or guests of your party, unless this results in an omission on our part.
6.2 Any guests using their own electrical appliances (hair dryers, curlers and straighteners, shavers, personal computers, computer games or personal electronic devices or chargers, personal stereos or speakers, drinks or food makers or mixers, etc) must use the appropriate electrical adaptor. Non-UK plug used without the appropriate adaptor or transformer is a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the building of the accommodation. Clients and guests found to be in breach of this rule may be asked to leave with immediate effect.
6.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
6.4 Lost property will be kept for 1 week after departure. Items can be returned to clients and guests at their expense.
6.5 Cars, and other vehicles, and their contents may be left on the driveways of our houses, or in the designated car parks if any are provided, and are left at owners risk. Please ensure that cars are locked and that possessions are left out of sight.
6.6 Bicycles are left at owners risk. Please ensure that you keep your bicycle locked. Bicycles are not permitted inside of the houses.
6.7 If there is a charge or penalty for parking near to or alongside the property of your accommodation we expect that you will take heed of these rules. It is your responsibility to ensure that you do not incur any penalties or charges for inappropriate or illegal parking.
7. Keys
7.1 Unless otherwise agreed, the managing agent will issue to the client and/or guests one set of keys to the property. If at any time the client or gust loses the keys they must notify us as soon as possible and we will instruct a locksmith to change the lock and keys. There will be a charge of £50 to the client or guests for this.
7.2 If between the hours of 8 pm and 8 am the client or guest locks him or herself in or out of the property and requires the managements company to assist, we reserve the right to charge £50 call out fee and £50 if another set of keys or lock is required.
7.3 The management company will retain keys to the property and will access the property to services set out in the agreement and any necessary maintenance and also to inspect the property and carry out any repairs to the structure, roof, exterior, or any services, appliances, or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in the case of any suspected emergency. We make all reasonable efforts to contact you before entering the property.
8. Services
8.1 We cannot be held responsible for any failure or interruption to services to the accommodation property, for example, water and electricity, or for any damage, disturbance, or noise caused as a result of maintenance work being carried out in any part of the building or neighbourhood.
9. Wireless Internet and Hardware
9.1 Wireless broadband internet is available at our accommodations, however the management will not be liable for loss of this service due to connection, environmental or human error, and no support service is available. Neither the management company nor its employees, subcontractors, or associates assume any responsibility for any damage to your computer, tablet, phone, or any other device connected to the internet, or the data contained on it nor the security of any data transferred over the internet. Clients and Guests are responsible for the protection of their devices from loss of data, unauthorised access, or viruses.
10. Maintenance Call-Outs
10.1 Should a client or guest report that a service or an appliance is faulty and subsequent inspection confirms that it was not faulty, but was not being operated properly by the client or guest, and where usage instructions have been provided on paper or by way of a URL link, we reserve the right to charge the guest for the maintenance call-out.
11. Clients Obligations
The client or guest will guarantee that any person in the property during their paid stay;
11.1 Will not keep any animals, insects, birds, or reptiles in the property.
11.2 When clients or guests with small children occupy the property the guardian of the child undertakes to provide all suitable childproofing safety equipment.
11.3 Will not do or permit any act that would make any insurance policy on the property void or voidable or increase the premium.
11.4 Will not do anything that may cause a nuisance or annoyance to the management company or to their employees or representatives, or to any other occupier or guest of neighbouring properties that is illegal or immoral.
11.5 Will ensure that at the end of this agreement the property is cleared of the client and guests effects, and left in good repair and clean and tidy condition and make good, pay for the repair or replacement of such items of the fixtures, furniture, furnishings, and other effects as shall be broken, lost, damaged or destroyed, save as for reasonable wear and tear excluding matters covered by insurance.
11.6 Will use the property for residential purposes only and not for any business use.
11.7 Will not make any alterations to the property.
11.8 Will indemnify and keep the management company and owners fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs of expenses or other liability or right arising in any way from this agreement.
11.9 Not assign, underlet, sublicence, charge, or part with possession of whole or any part of the property, take in lodgers, or share occupation of the property with any person in any way.
11.10 Not sell, loan, charge, or otherwise dispose of or part with possession of any of the contents located at the property including without limitation Belton-Beauvais Ltd or the house owners furniture and effects.
11.11 Not leave the entrance door or windows to the property open but to ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the apartment or during bad weather.
11.12 To take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and ensuites must be switched on at all times to prevent damage to the property.
11.13 Not block or put noxious or damaging substances into sinks, baths, and lavatory cisterns, or waste or soil pipes in the property or allow them to overflow.
11.14 Not change any lock to the property or have duplicate keys made.
11.15 To report any plumbing, electrical, or general problem to Belton-Beauvais Ltd as soon as is practicably possible and to desist from attempting to remedy such problem on their own.
11.16 To maintain properly insured to their full replacement value all the clients and/or guests personal property which is kept at either the property or on the client or guests person.
11.17 To use all equipment provided at the property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
11.18 Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
11.19 To ensure that the number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in notifications in or around the property.
11.20 To use any cleaning products, liquids, tablets, strictly in accordance with their usage instructions and to ensure that such products are kept out of the reach of children. Belton-Beauvais Ltd accept no responsibility for misuse of products supplied.
11.21 Not to install any portable cooking appliances, camping stoves or similar items in the property.
11.22 Not to light any fires in the property whether there is a fireplace or not.
11.23 Not to use any candles or have any naked flames whatsoever in the house or garden or any part of the property.
12. Termination of this Agreement
This agreement may be ended by the managing agent without notice:-
12.1 If the accommodation fee is not paid on the payment day or if the client is in breach of any of the conditions and/or
12.2 If the client becomes bankrupt, has an administration order made against him or her or has a judgement enforced or entered against him or her.
12.3 The managing agent may also terminate this agreement at any time on giving the client or guests written notice.
12.4 The client or guests will will at the end of the accommodation period return to the managing agent all keys to the property and give the managing agent vacant possession of the property.
13. If you cancel your booking
13.1 Any cancellation must be notified to us in writing. The day we receive your written notification of cancellation is the date on which your booking is cancelled. If cancelled or modified up to 14 days before date of arrival, no fee will be charged unless it is a special booking, 'non refundable' for example.
13.2 If cancelled or modified later or in the case of a no-show, the total price of the reservation will be charged.
13.3 The managing agent may, as its own discretion, waive its right to cancellation fees.
14. Health and Safety
14.1 Guests should keep the property free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests, or themselves to use.
14.2 By making a booking, and staying in one of our properties for hire, you agree to abide by these terms and conditions in the policy.
14.3 Failure to comply may be considered as a breach of contract and the client and / or guests being asked to leave.
15. Data protection policy
15.1 The managing agent is required to gather certain personal data about clients for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the data protection act 1998.
15.2 The managing agent fully endorse and adhere to the eight principles of the Data Protection Act. these principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data.
16. Complaints
16.1 All complaints should be notified as soon as possible to our representatives at our business office as they will usually be able to resolve any problems.
16.2 If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to the business address of the managing agent, and we will use all reasonable efforts to resolve the matter as quickly as possible.
17. Law
17.1 These conditions and terms of contract and all matters arising therefrom are subject to the law of England and Wales and in the event of dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Your rights
18.1 Your statutory rights are not affected by anything contained within these Terms and Conditions of Hire.
19. Interpretation
In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires.
“Managing Agent” “Us or “we” refers to Belton-Beauvais Ltd offering serviced accommodation on behalf of the property owners
“Client” is the person who arranges the accommodation. They could also be the guest.
“Guest” is the person who occupies the property including all adult members of your party. They could also be the Client.
“Agreement” or “policy”means this agreement
“Property” House” or “Building” is accomodation for hire managed by Belton-Beauvais Ltd on behalf of the owner(s).
“Booking” means an offer from you to us to hire one of our properties on the terms of this agreement following your provision of sufficient information to enable us to complete our Telephone, Email, Text, Whats App, Messenger, or Website provisional booking process.
“Fee” is the rental for the property and inclusive services, which is payable in advance.
“Furniture and Appliances” means such furniture and appliances usually found within the apartment and any other items, which we agree to provide.
“Inclusive services” means housekeeping once per week ,linen and towel change once per week, use of electricity, gas, water, sewerage, council tax, TV licence.
The term “Serviced Accommodation” means the following:- A fully furnished and equipped house or apartment, accessed by either its own entrance from the street, or accessed by corridors, stairwells, and any common part of the building. It is inclusive of gas, electricity, water, drainage and sewerage, council tax, TV licence, a once a week cleaning and linen service.
Costs for damage and missing items
‘Linens’ consist of:
One quilt, two pillows for each single bed, one quilt and 4 pillows for each double bed.
A double bedsettee has one quilt and 2 pillows. A zedbed has one quilt and one pillow.
Each bed has a mattress protector, a sheet, a quilt cover, and a pillowcase for each pillow. (the zedbeds do not have mattress protectors).
In addition to having linens, please find a list of the amount of towels in your property.
50/50a Southdale
Prices and Charges
Prices for missing and damaged items. Please be aware that the prices include the raw cost of the item to be replaced, plus admin and delivery charges to reinstate the items into the property
IMPORTANT
Checkout time is strictly 10 am
Late checkout charge is £35 for the first hour, and then an additional £20 for each hour thereafter.
If you require a late checkout, please book it in advance. Either before your arrival, or on arrival.
If you don't book in advance, then housekeepers arrive at the property they have to be paid to wait for you. And the admin staff also have to be paid to process everything.
If you pre-book a late checkout the fees are
-£25 up to midday
-£50 up to 2pm (sundays only)
A charge is made if any of these items are broken or missing:
A charge of £100 is made for smoking inside the building
A charge of £200 is made in the following instances of social disturbance.
A charge is made if we deem at our discretion that additional cleaning or tidying is required on departure.
A charge is made for these items if the item is missing, is ripped, or is stained in a way that makes the item below standard acceptable for use by our clients and guests, or is deemed unusable.
A list of the amount of towels and linens are listed in the guest book in each property. But as a guide, for counting them yourself, there is one bath towel and one hand towel for each sleeping space (including folding beds). There is one black hand towel for every kitchen and for every solo toilet room. There are oven gloves and tea-towels.
If you think that the chargeable items are not in the house on your arrival, or are not fit to use, you must report this with photo evidence by emailing GuestAccomExperience@gmail.com within 2 hours of your check-in.
Towels
Bath towel: £30
Hand towel £20
Black hand towel £25
Linens
Double quilt cover set £75
Double sheet £30
Double mattress cover £20
Double bedrunner or throw £25
Single Quilt cover set £60
Single Sheet £25
Single mattress cover £20
Single bedrunner or throw £25
Beds
Double mattress £150
Double headboard £75
Double bed base £150
Single mattress £125
Single headboard £75
Single bed base £125
Curtains
Shower curtain £30
Window curtains £75 per pair
Curtain rail £100
Carpet
Stains, rips, burns;
- calculated at £25 per square foot, and charged for how many square foot there are the room as the whole room will need to be replaced and re-fitted.
Laminate floor
Calculated at £40 per square foot. We will make every effort to replace only the damaged part, but if a match cannot be found we reserve the right to charge to replace and re-fit the whole room.
Windows
Glass cracked or shattered
Frames cracked, twisted or broken
- These will be charged at the price that a local tradesman quotes to bring the items back to the standard they were in on your arrival. Receipts will be provided as evidence.
Doors
Broken doors, frames, latches, or handles.
Doors with holes in them.
These will be charged at the price that a local tradesman quotes to bring the items back to the standard they were in on your arrival. Receipts will be provided as evidence.
Kitchen items
Kettle £60
Toaster £60
Kitchen bin £20
Kitchen wash-up bowl £20
Crockery and cutlery, £10 per item
Bakeware, ovenware, saucepans etc, £20 per item.
Sharp Knives £20 per item
Tin opener, corkscrew, grater, etc. £20 per item.
We do not charge for tea-towels and oven gloves as we appreciate that these items may stain or rip easily so it is classed as normal usage if these items are ruined.
Managing agent: Belton-Beauvais Ltd. 404 Westdale Lane, Nottingham. NG3 6DG.
of Serviced Accommodation
These terms and conditions of business are a contract between ‘us’ (the managing agent) and ‘you’ the person making the booking including all adult members of your party who will be staying in any of our houses or apartments (the client or guests).
1. Scope
1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest, nor to create the relationship of landlord and tenant between Belton-Beauvais Ltd and either the client or guests. Neither the client nor guests will be entitled to any tenancy, or any assured shorthold, or assured tenancy, or to any statutory protection under the housing act 1988, or to any other statutory security of tenure now or upon the determination of this agreement.
1.2 Rates are set for the agreed period of accommodation, and are subject to change without notice.
1.3 VAT is charged as appropriate once the managing agent is registered for VAT.
2. Agreement for Occupation
2.1 Belton-Beauvais Ltd permit the client and guests to occupy the property, such occupation being the being by the guest personally only and to use the owners furniture and effects for the accommodation period. All visitors to the accommodation are the responsibility of the client or guests.
2.2 You must be 18 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.
2.3 We reserve the right to refuse to accept any booking for whatever reason.
2.4 You may arrive at your accommodation after 2pm on the start day of your booking and, unless otherwise agreed, you must leave by 10 am on the last day. If you fail to arrive by midnight on the on the day of your start date and do not advise us of a late arrival we may treat the booking as being cancelled by you.
2.5 If you want to increase your length of stay then we will do everything possible subject to availability of accommodation to find something suitable for you. It must be borne in mind that this may not always be possible.
2.6 The accommodation of children under the age of 12 must be agreed by prior arrangement.
2.7 Although accommodation and location are agreed in advance, the exact house or apartment cannot be guaranteed prior to arrival.
2.8 If the number of occupants in your accommodation exceeds the amount of occupants stated in your booking, we reserve the right to charge for additional occupancy, or to move the extra occupants to another property and charge for additional apartments or houses, or request that the extra occupants vacate the property.
2.9 If the number of people permitted to occupy an apartment or house is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or houses, or request the excess occupants to vacate the property.
3. Paying for your Accommodation
3.1 The client or guest will pay to the managing agent:-
3.2 Cleared funds must be received 14 days before your arrival date and then the total cost of the accommodation and of any deposit requested, will become payable immediately in full. All accommodation prices advised to you are inclusive of all booking fees.
3.3 Should payment not reach us within the required time, we reserve the right to cancel any bookings made and any deposit paid will be forfeit.
3.4 If the client fails to pay the managing agent any sums that are payable under this agreement when due, the client or guests will pay Belton-Beauvais Ltd, on demand, interest on the unpaid sum in accordance with the Late Payment of Commercial Debts (interest) act 1998 (as amended) from the date payment is due until Belton-Beauvais Ltd receives payment in full cleared funds both before and after any judgement.
3.5 A deposit covering breakages and damages is required. This may be charged at the time of booking, or charged at the time of paying for the accommodation or any other time. The deposit is NOT applied towards payment for the accommodation. Unless charges are made from the deposit clients or guests will receive the deposit in full and it will be actioned to be refunded within 7 days after your stay. If there are any charges due from your deposit, we reserve the right to action the release of the remainder of your deposit after an appropriate person has had adequate time to inspect the property and assess the costs of any damage or missing items. You can see a list of charges and costs for damaged or missing items at the end of this document, and the information is also contained in the guest book at the property of your accommodation during your stay, and our charges are based on that information that is provided therein.
You will not be charged if:
- No damage is done to the property or its contents.
- No illegal or immoral activity took place during your stay
- No pets were present during your stay (except by prior written agreement)
- All debris, rubbish, and discards are placed in the rubbish bins, and soiled crockery, cutlery and cookware are cleaned.
- All keys that were left in doors and windows are left there, and all keys that were collected from the keysafe box are left inside the keysafe box, and the house is left locked.
- All charges accrued during the stay are paid prior to departure.
- No linens, towels, kitchenware, furniture, or fittings, are lost or damaged.
- NO early departure or late arrival.
- NO smoking while in the building (but in the garden is ok).
- The neighbours or any other person had no need to complain about noise or parking, or any other disruption during the client and guests stay.
- The client or guests are not evicted by the owner (or representative of the owner) or local law enforcement.
3.7 We expect the house or apartment to be left in a reasonable state on departure. If, at our discretion additional cleaning or tidying or moving of furniture back to original places is required on departure, the cost of this will be charged and may be deducted from the return of your deposit. A list of charges for such eventualities can be seen in the guest book placed in the property of your accommodation, or in this document.
3.8 From the 1st july 2007 the UK legislation provides that smoking is not permitted in serviced accommodation. Smokers should vacate the building should they wish to smoke.
3.9 Where there is evidence of guests smoking within the house or apartment, we reserve the right to charge £100 for specialist cleaning.
3.10 Falsified bookings. Any booking obtained under false pretence will be subject to forfeiture of advance payment and deposit and will not be permitted to obtain keys, nor to check in.
3.11 Pets are not allowed in the properties at any time, except by prior written permission.
4. Cancellation or changes to your booking by us.
4.1 In the unlikely event that we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible we will offer alternatives but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
4.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these conditions ‘force majeure’ means any events or consequences thereof which could not have been reasonably avoided by us, even with the exercise of all due care. Such events may include war, or threat of war, civil strife, terrorist activity, industrial dispute, natural or manmade disaster, fire, adverse weather conditions, and all similar events outside of our control.
5. Cancellation or changes to your booking by you.
5.1 If you wish to alter your booking we will use our best efforts to accommodate your requirements. If the work involved to make the changes is significant, we reserve the right to charge an amendment fee to cover the necessary administrative costs incurred.
5.2 If your booking is cancelled up to 14 days before your date of arrival, no fee will be charged, except if it is stated any different at the time of booking - for example, a non-refundable booking.
5.3 If your booking is cancelled within 14 days of your arrival date the total price of the reservation will be charged.
5.4 No refunds will be made for any number of non-arrivals of clients and guests.
6. Death, Personal Injury or Loss of Property
6.1 We shall have no liability to you for the death or personal injury to you or any members of your party, or guests of your party, unless this results in an omission on our part.
6.2 Any guests using their own electrical appliances (hair dryers, curlers and straighteners, shavers, personal computers, computer games or personal electronic devices or chargers, personal stereos or speakers, drinks or food makers or mixers, etc) must use the appropriate electrical adaptor. Non-UK plug used without the appropriate adaptor or transformer is a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the building of the accommodation. Clients and guests found to be in breach of this rule may be asked to leave with immediate effect.
6.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
6.4 Lost property will be kept for 1 week after departure. Items can be returned to clients and guests at their expense.
6.5 Cars, and other vehicles, and their contents may be left on the driveways of our houses, or in the designated car parks if any are provided, and are left at owners risk. Please ensure that cars are locked and that possessions are left out of sight.
6.6 Bicycles are left at owners risk. Please ensure that you keep your bicycle locked. Bicycles are not permitted inside of the houses.
6.7 If there is a charge or penalty for parking near to or alongside the property of your accommodation we expect that you will take heed of these rules. It is your responsibility to ensure that you do not incur any penalties or charges for inappropriate or illegal parking.
7. Keys
7.1 Unless otherwise agreed, the managing agent will issue to the client and/or guests one set of keys to the property. If at any time the client or gust loses the keys they must notify us as soon as possible and we will instruct a locksmith to change the lock and keys. There will be a charge of £50 to the client or guests for this.
7.2 If between the hours of 8 pm and 8 am the client or guest locks him or herself in or out of the property and requires the managements company to assist, we reserve the right to charge £50 call out fee and £50 if another set of keys or lock is required.
7.3 The management company will retain keys to the property and will access the property to services set out in the agreement and any necessary maintenance and also to inspect the property and carry out any repairs to the structure, roof, exterior, or any services, appliances, or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in the case of any suspected emergency. We make all reasonable efforts to contact you before entering the property.
8. Services
8.1 We cannot be held responsible for any failure or interruption to services to the accommodation property, for example, water and electricity, or for any damage, disturbance, or noise caused as a result of maintenance work being carried out in any part of the building or neighbourhood.
9. Wireless Internet and Hardware
9.1 Wireless broadband internet is available at our accommodations, however the management will not be liable for loss of this service due to connection, environmental or human error, and no support service is available. Neither the management company nor its employees, subcontractors, or associates assume any responsibility for any damage to your computer, tablet, phone, or any other device connected to the internet, or the data contained on it nor the security of any data transferred over the internet. Clients and Guests are responsible for the protection of their devices from loss of data, unauthorised access, or viruses.
10. Maintenance Call-Outs
10.1 Should a client or guest report that a service or an appliance is faulty and subsequent inspection confirms that it was not faulty, but was not being operated properly by the client or guest, and where usage instructions have been provided on paper or by way of a URL link, we reserve the right to charge the guest for the maintenance call-out.
11. Clients Obligations
The client or guest will guarantee that any person in the property during their paid stay;
11.1 Will not keep any animals, insects, birds, or reptiles in the property.
11.2 When clients or guests with small children occupy the property the guardian of the child undertakes to provide all suitable childproofing safety equipment.
11.3 Will not do or permit any act that would make any insurance policy on the property void or voidable or increase the premium.
11.4 Will not do anything that may cause a nuisance or annoyance to the management company or to their employees or representatives, or to any other occupier or guest of neighbouring properties that is illegal or immoral.
11.5 Will ensure that at the end of this agreement the property is cleared of the client and guests effects, and left in good repair and clean and tidy condition and make good, pay for the repair or replacement of such items of the fixtures, furniture, furnishings, and other effects as shall be broken, lost, damaged or destroyed, save as for reasonable wear and tear excluding matters covered by insurance.
11.6 Will use the property for residential purposes only and not for any business use.
11.7 Will not make any alterations to the property.
11.8 Will indemnify and keep the management company and owners fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs of expenses or other liability or right arising in any way from this agreement.
11.9 Not assign, underlet, sublicence, charge, or part with possession of whole or any part of the property, take in lodgers, or share occupation of the property with any person in any way.
11.10 Not sell, loan, charge, or otherwise dispose of or part with possession of any of the contents located at the property including without limitation Belton-Beauvais Ltd or the house owners furniture and effects.
11.11 Not leave the entrance door or windows to the property open but to ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the apartment or during bad weather.
11.12 To take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and ensuites must be switched on at all times to prevent damage to the property.
11.13 Not block or put noxious or damaging substances into sinks, baths, and lavatory cisterns, or waste or soil pipes in the property or allow them to overflow.
11.14 Not change any lock to the property or have duplicate keys made.
11.15 To report any plumbing, electrical, or general problem to Belton-Beauvais Ltd as soon as is practicably possible and to desist from attempting to remedy such problem on their own.
11.16 To maintain properly insured to their full replacement value all the clients and/or guests personal property which is kept at either the property or on the client or guests person.
11.17 To use all equipment provided at the property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
11.18 Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
11.19 To ensure that the number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in notifications in or around the property.
11.20 To use any cleaning products, liquids, tablets, strictly in accordance with their usage instructions and to ensure that such products are kept out of the reach of children. Belton-Beauvais Ltd accept no responsibility for misuse of products supplied.
11.21 Not to install any portable cooking appliances, camping stoves or similar items in the property.
11.22 Not to light any fires in the property whether there is a fireplace or not.
11.23 Not to use any candles or have any naked flames whatsoever in the house or garden or any part of the property.
12. Termination of this Agreement
This agreement may be ended by the managing agent without notice:-
12.1 If the accommodation fee is not paid on the payment day or if the client is in breach of any of the conditions and/or
12.2 If the client becomes bankrupt, has an administration order made against him or her or has a judgement enforced or entered against him or her.
12.3 The managing agent may also terminate this agreement at any time on giving the client or guests written notice.
12.4 The client or guests will will at the end of the accommodation period return to the managing agent all keys to the property and give the managing agent vacant possession of the property.
13. If you cancel your booking
13.1 Any cancellation must be notified to us in writing. The day we receive your written notification of cancellation is the date on which your booking is cancelled. If cancelled or modified up to 14 days before date of arrival, no fee will be charged unless it is a special booking, 'non refundable' for example.
13.2 If cancelled or modified later or in the case of a no-show, the total price of the reservation will be charged.
13.3 The managing agent may, as its own discretion, waive its right to cancellation fees.
14. Health and Safety
14.1 Guests should keep the property free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests, or themselves to use.
14.2 By making a booking, and staying in one of our properties for hire, you agree to abide by these terms and conditions in the policy.
14.3 Failure to comply may be considered as a breach of contract and the client and / or guests being asked to leave.
15. Data protection policy
15.1 The managing agent is required to gather certain personal data about clients for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the data protection act 1998.
15.2 The managing agent fully endorse and adhere to the eight principles of the Data Protection Act. these principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data.
16. Complaints
16.1 All complaints should be notified as soon as possible to our representatives at our business office as they will usually be able to resolve any problems.
16.2 If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to the business address of the managing agent, and we will use all reasonable efforts to resolve the matter as quickly as possible.
17. Law
17.1 These conditions and terms of contract and all matters arising therefrom are subject to the law of England and Wales and in the event of dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Your rights
18.1 Your statutory rights are not affected by anything contained within these Terms and Conditions of Hire.
19. Interpretation
In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires.
“Managing Agent” “Us or “we” refers to Belton-Beauvais Ltd offering serviced accommodation on behalf of the property owners
“Client” is the person who arranges the accommodation. They could also be the guest.
“Guest” is the person who occupies the property including all adult members of your party. They could also be the Client.
“Agreement” or “policy”means this agreement
“Property” House” or “Building” is accomodation for hire managed by Belton-Beauvais Ltd on behalf of the owner(s).
“Booking” means an offer from you to us to hire one of our properties on the terms of this agreement following your provision of sufficient information to enable us to complete our Telephone, Email, Text, Whats App, Messenger, or Website provisional booking process.
“Fee” is the rental for the property and inclusive services, which is payable in advance.
“Furniture and Appliances” means such furniture and appliances usually found within the apartment and any other items, which we agree to provide.
“Inclusive services” means housekeeping once per week ,linen and towel change once per week, use of electricity, gas, water, sewerage, council tax, TV licence.
The term “Serviced Accommodation” means the following:- A fully furnished and equipped house or apartment, accessed by either its own entrance from the street, or accessed by corridors, stairwells, and any common part of the building. It is inclusive of gas, electricity, water, drainage and sewerage, council tax, TV licence, a once a week cleaning and linen service.
Costs for damage and missing items
‘Linens’ consist of:
One quilt, two pillows for each single bed, one quilt and 4 pillows for each double bed.
A double bedsettee has one quilt and 2 pillows. A zedbed has one quilt and one pillow.
Each bed has a mattress protector, a sheet, a quilt cover, and a pillowcase for each pillow. (the zedbeds do not have mattress protectors).
In addition to having linens, please find a list of the amount of towels in your property.
50/50a Southdale
1 double, 4 singles, 2 zedbeds, 6 of each towels plus 2 of each for zedbeds. 2 black towels, one for kitchen and one for upstairs toilet.2 Clovelly
2 double, 4 single, 1 double bedsettee - 8 of each towels, plus 2 of each in wardrobe. 2 black towels, one for kitchen and one for downstairs toilet.16 Redcliffe
4 doubles, 6 singles, 2 zedbeds. 14 of each towel, plus 2 of each for zedbeds. 2 black towels, one for kitchen and one for downstairs toilet.14 Fourth Ave
1 double, 4 singles, 1 zedbed. 6 of each type, plus 1 of each for zedbed. 1 black towel for kitchen.12 the paddocks
3 doubles, 4 singles, and 2 double bedsettees and a single zedbed. 10 of each, plus 4 of each for bedsettees and 2 of each for zedbed. . 2 black towels, one for kitchen and one for downstairs toilet.10 the paddocks
2 doubles. 4 singles. A double bedsettee. 8 of each, plus 2 of each for double bedsettee. 2 black towels, one for kitchen and one for downstairs toilet.56 Russell ave
2 doubles. 4 singles. 6 of each towels. 1 black towel for kitchen.60 Hallam rd
1 double, 4 single, plus a double bedsettee and a single zedbed. 6 of each plus 3 of each for bedsettee and zedbed. 2 black towels, one for kitchen and one for upstairs toilet.123 Thorneywood Mount
2 doubles, 2 singles. One double bedsettee. 6 of each plus 2 of each for bedsettee. 1 black towel for kitchen.10 Yalding Gardens
2 doubles, 3 singles. 1 double sofa bed. 7 of each, plus 2 of each for bedsettee. 1 black towel for kitchen.31 Nazareth Road
4 doubles, 4 singles, 1 bedsettee. 12 of each, plus 2 of each for the bedsettee. 2 black towels, one for kitchen and one for downstairs toilet.11 malvern rd.
4 doubles, 4 singles. 12 of each. 2 black towels, one for kitchen and one for downstairs toilet.
Prices and Charges
Prices for missing and damaged items. Please be aware that the prices include the raw cost of the item to be replaced, plus admin and delivery charges to reinstate the items into the property
IMPORTANT
Checkout time is strictly 10 am
Late checkout charge is £35 for the first hour, and then an additional £20 for each hour thereafter.
If you require a late checkout, please book it in advance. Either before your arrival, or on arrival.
If you don't book in advance, then housekeepers arrive at the property they have to be paid to wait for you. And the admin staff also have to be paid to process everything.
If you pre-book a late checkout the fees are
-£25 up to midday
-£50 up to 2pm (sundays only)
A charge is made if any of these items are broken or missing:
- Keys £50 (the front door key should be put back into the keysafe box)
- Batteries out of TV remote control or any other item in the house £30
- Cables from the TV, satellite box, kettle, or any other item in the house £30
- Extension lead £30
- Iron £30
- Cushions £30 each
- Pictures £30 each
A charge of £100 is made for smoking inside the building
- Smoking in the building £100 (there is no charge for smoking in the outside areas of the property as this is permitted)
A charge of £200 is made in the following instances of social disturbance.
- Neighbours or any other person or official body, making a complaint about noise, parking, or any other disturbance during your stay, whether or not somebody had to respond to the complaint by attending the property. £200
A charge is made if we deem at our discretion that additional cleaning or tidying is required on departure.
- £25 initial charge for the first hour required, and £15 per hour thereafter.
- £25 charge is made for every item of furniture that has been moved into any room other than the room it was originally placed in on your arrival.
- £50 charge for any furniture left outside of the building.
A charge is made for these items if the item is missing, is ripped, or is stained in a way that makes the item below standard acceptable for use by our clients and guests, or is deemed unusable.
A list of the amount of towels and linens are listed in the guest book in each property. But as a guide, for counting them yourself, there is one bath towel and one hand towel for each sleeping space (including folding beds). There is one black hand towel for every kitchen and for every solo toilet room. There are oven gloves and tea-towels.
If you think that the chargeable items are not in the house on your arrival, or are not fit to use, you must report this with photo evidence by emailing GuestAccomExperience@gmail.com within 2 hours of your check-in.
Towels
Bath towel: £30
Hand towel £20
Black hand towel £25
Linens
Double quilt cover set £75
Double sheet £30
Double mattress cover £20
Double bedrunner or throw £25
Single Quilt cover set £60
Single Sheet £25
Single mattress cover £20
Single bedrunner or throw £25
Beds
Double mattress £150
Double headboard £75
Double bed base £150
Single mattress £125
Single headboard £75
Single bed base £125
Curtains
Shower curtain £30
Window curtains £75 per pair
Curtain rail £100
Carpet
Stains, rips, burns;
- calculated at £25 per square foot, and charged for how many square foot there are the room as the whole room will need to be replaced and re-fitted.
Laminate floor
Calculated at £40 per square foot. We will make every effort to replace only the damaged part, but if a match cannot be found we reserve the right to charge to replace and re-fit the whole room.
Windows
Glass cracked or shattered
Frames cracked, twisted or broken
- These will be charged at the price that a local tradesman quotes to bring the items back to the standard they were in on your arrival. Receipts will be provided as evidence.
Doors
Broken doors, frames, latches, or handles.
Doors with holes in them.
These will be charged at the price that a local tradesman quotes to bring the items back to the standard they were in on your arrival. Receipts will be provided as evidence.
Kitchen items
Kettle £60
Toaster £60
Kitchen bin £20
Kitchen wash-up bowl £20
Crockery and cutlery, £10 per item
Bakeware, ovenware, saucepans etc, £20 per item.
Sharp Knives £20 per item
Tin opener, corkscrew, grater, etc. £20 per item.
We do not charge for tea-towels and oven gloves as we appreciate that these items may stain or rip easily so it is classed as normal usage if these items are ruined.
Managing agent: Belton-Beauvais Ltd. 404 Westdale Lane, Nottingham. NG3 6DG.